| Managed Support Features |
| Host server hardware maintenance and monitoring |
Performance or reliability problems due to problems caused by configuration or software inside the customers VM |
| Performance or reliability problems due to the host server | Installing and configuring software |
| Virtuozzo issues | Assistance in migrating away from previous hosting account |
| Support for using and troubleshooting the Virtuozzo Power Panel | Control panel installation, configuration, or problems |
| Licensing inquiries and issues | DoS monitoring - We will monitor your server for DoS and notify you of attack. If incoming we will stop it at our gateway and if outgoing we will help you find the compromise |
| HSPcomplete issues | Server Security Hardening |
| Billing issues | OS patch and security updates - we will make a best effort to keep your server updated with the latest software revisions to avoid security exploits |
| Server Security Hardening | Firewall and Brute Force Detection Configuration (upon request) |
| Hack recovery and dissection - if your server is hacked we will help you figure out why by going through logs and directories so we can secure it for future use | "Best effort" third party software support. We will attempt installations of un-supported software, but may require you have a professional specific that that application provide support to you |
